Support
Last updated: July 10, 2026 · Rewired
Need help, found a bug, or have a question? A real person reads every message. We usually reply within 1–2 days.
The fastest way to reach us is email.
Email [email protected]Is my data private?
Yes. Rewired has no account and no sign-in. Your streak, quit anchor, and urge/relapse log are stored locally on your device and are never uploaded. See our Privacy Policy.
What is the Brain-Reboot Timeline?
It maps your clean time onto a six-stage recovery model drawn from published addiction-neuroscience research. It shows which stage you are in, what is changing neurologically, and your next milestone. It is an educational model generalized across studies — not individualized medical advice.
How does the panic button work?
Tapping it opens a full-screen urge-surf flow: a paced timer built on the natural rise-and-fall shape of a craving, so you can ride the wave out rather than fight it. When it passes, you can log the urge as surfed.
What do the analytics show?
Rewired computes your top triggers, your riskiest hours of the day, and your urge-surf win rate — all from your own log, on your device — so you can plan around the moments that put you most at risk.
How do I manage or cancel my subscription?
Subscriptions are billed by Apple. Open the iOS Settings app → your name → Subscriptions, select Rewired Pro, and change or cancel there. A free trial can be cancelled any time before it ends and you won't be charged.
I paid but Pro isn't active
Open Rewired, go to Settings, and tap Restore Purchases. Make sure you are signed in to the same Apple ID you purchased with. Still stuck? Email us and we'll sort it out.